Shipping policy
Shipping Policy
Thank you for visiting and shopping at Tots & Moms. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time:
All orders are processed within 1-2 business days. Orders are not shipped or delivered on Sundays or public holidays.
If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery Timeline:
We strive to get your healthy foods to you as quickly as possible. Once dispatched, your product should be delivered within 3 to 10 business days, depending on your location.
Please note that in rare circumstances or for remote locations, delivery may take few more days
Shipping Rates
Free Shipping: We offer free shipping on all orders valued above Rs. 599/-.
Standard Shipping: For orders below Rs. 599/-, a nominal standard shipping fee will be applied at checkout.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number. The tracking number will be active within 24 hours of dispatch.
International Shipping
We would love to share Tots & Moms products with you globally!
If you reside outside of India and wish to place an order, please call or text/WhatsApp on +91 8884447337 with your required items and your exact address. We will calculate the best shipping rate for you and help you complete your purchase.
Customs, Duties and Taxes for International Orders
Please note that Tots & Moms is not responsible for any customs and taxes applied to your international order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Contact Us
If you have any further questions or concerns regarding your order's shipment, we are here to help!
WhatsApp / Call us: +91 8884447337
Cancellation, Return & Refund Policy
Thank you for trusting Tots & Moms. We promise to take every measure to uphold that trust.
We work as one team with a common purpose – to provide best-in-class service to our little customers. Our philosophy has always centered on our belief that all products should be shipped with high-quality packaging and arrive in time for your little one's nutritional needs.
Cancellation Policy
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.
If you cancel before your product has shipped: We will issue a refund after deducting a standard transaction charge of 2%.
If you cancel after your product has shipped: If you have already received the product, it will only be eligible for replacement in cases where manufacturing defects are found.
(Please note: Approved refunds may take 2 to 7 business days to process and reflect in your account).
Return & Refund Policy
Because our products are food items meant for babies and children, we have a strict no-return and no-refund policy.
Exceptions for Damaged Items
We take great care in packaging our products securely. However, if an item arrives damaged, we will gladly replace it or refund it, provided you follow these steps:
Do not accept damaged parcels: If you feel that the outer packaging is damaged or tampered with at the time of delivery, please do not accept the parcel and return it to the delivery person. Ensure you click a clear picture of the damaged parcel before sending it back.
Report within 24 hours: If you open the package and find the items inside are damaged, you must let us know within 24 hours of receiving your package (as determined by the courier's tracking timestamp).
How to Report an Issue
To report a damaged item or a cancellation request, please reach out to us with images of the product/parcel:
WhatsApp or Call: +91 8884447337