Cancel, Refund or Return Policy

Thanks a lot for the trust in us and we promise you to take all additional measures to keep that up.

At TOTS AND MOMS, we work as one team with a common purpose – to provide best-in-class service to our little customers. Our philosophy has always centred on our belief that all the products should be shipped with good quality packaging and in time for your little ones nutritional needs.

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:

–     If you cancel your order before your product has shipped, we will refund after deducting a transaction charge of 2%.

If the cancellation is after your product has shipped:

–    If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Return Policy

We have no return and no refund policy.

EXCEPTIONS:

We take great care in packaging our products but if the item arrives damaged we will either replace it or refund it as long as you let us know within 24 hours of receiving your package (as determined by tracking).

If you feel that your packaging is damaged, please do not accept the parcel and send it back to us. Just ensure to click the image of the parcel before sending it back.

Leave us a message at 8884447337, or watsapp the image or mail us at support@totsandmoms.com.